Paolo Miguel A. Clemente
Electronics and Communication Engineer Graduate working as a Technical Support Specialist transitioning to a Technical Virtual Assistant with 11+ years of IT, admin, and operations support experience, now available for long-term remote work.
Email Me: [email protected]
About Me
I help business owners and teams stay organized, supported, and productive by handling technical tasks, administrative work, customer support, and daily operations—so you can focus on growing your business.
Technical & Admin Support
  • IT helpdesk support (Level 1–2)
  • Remote troubleshooting (Windows / basic Mac) for any hardware and software issue
  • Microsoft 365 & Google Workspace support
  • User account creation, access changes, and cleanup
  • Active Directory, VPN, Citrix, and cloud access assistance
  • Basic MS Azure & AWS support tasks
Email & Task Management
  • Efficient handling of communications and tasks.
  • Email management & professional responses
  • Ticket & task tracking used tools Servicenow, Saleforce, Zendesk
  • Documentation & SOP writing
  • Data entry and system updates
  • Follow‑ups, reminders, and coordination
Customer & Internal Support
  • Via pone call. email and chat for seamless operations.
  • Client communication and satisfaction follow‑ups
Documentation & Coordination
  • Clear documentation, follow-ups, and coordination.
  • Status updates and SLA monitoring
  • Issue triaging and escalation
Availability & Work Setup
Looking for a dependable, tech-savvy VA who treats your business like their own. I'm available full-time for a stable, long-term, home-based role.
Full-time
40 hrs/week
Long-term
Stable role
Home-based
Reliable internet
Flexible Hours
PH, US, Europe or AU business hours
Work History: CEVA Logistics Philippines
Position: Associate Support Engineer (Jan 2022 - Present).
Company Address: 14th Floor, Wilcon IT Hub, 2251 Chino Roces Ave, Makati City, 1231 Metro Manila
  • Supports single business/technical applications. First point of contact for IT related service requests, incidents, follow up and escalations within the organization
  • Provides IT support (software and hardward troubleshooting) and account management (creation, modification and termination) to CEVA Global employees
  • Manages user accounts in Active Directory, MS Teams, Outlook, VPN, Citrix, Azure, and more.
  • Strong background in Active Directory, user management, GPO, and password resets.
  • Experience with MS Office 365, Exchange Online, SharePoint, Windows OS, Intune, and Azure systems.
  • Monitors and updates tickets using Service Now.
  • Performed installation via remote session and ensures that applications, services, and interfaces are documented and kept current
  • Works directly with CEVA business and other IT teams to understand, diagnose and resolve requests for assistance
Work History: Converge ICT Solution Inc & Globe Telecom
Experience in providing technical assistance for network connections and telecommunication services, including troubleshooting and network engineering.
Converge ICT Solutions Inc.
Service Desk Analyst (Sept 2021 - Jan 2022).
  • Provided technical and customer support to VIP clients
  • Investigated issues and coordinated resolutions
  • Maintained clear communication to ensure customer satisfaction
Globe Telecommunication
Network Engineer (Jan 2018 - Sept 2020).
  • Supported SME and enterprise clients remotely
  • Created work orders and service reports
  • Coordinated with technicians and internal teams
  • Monitored systems and documented incidents
Work History: Teleperformance Philippines
Technical Support Representative - Subject Matter Experts (Nov 2014 - Dec 2017).
  • Provided L1 technical assistance for Globe and Bayantel Corporate and Small and Medium Business Broadband and Telephone Services.
  • Handled and managed supervisory calls and escalated concerns.
  • Ensured prompt and appropriate handling of escalated issues.
  • Provided continuous improvement ideas.
  • Lead, motivated, and drove teams in the absence of a team leader.
Technical Skills
Proficient in various operating systems, server management, hardware troubleshooting, networking, and cloud computing.
Operating Systems
  • Linux Red-hat, Windows XP-10, Windows Server 2016/2019.
Programming Basics
  • C, C++, HTML, SQL databases, Python basics.
  • JSON scripts for AWS configurations
Networking
  • VPN, Citrix, Active Directory, OSI Model, TCP/IP, IP Addressing, Routing Protocols.
  • Understand OSI Model, TCP/IP protocol suite, IP Address and sub-netting (IPV4 and IPV6)
  • Knowledge on NAT Cisco configuration, Routing Protocols RIP V1/V2 , OSPF, IGRP and EIGRP, and BGP configurations
  • Well understanding of bridging and switching concepts and LAN, WAN technologies, DHCP and DNS, Switches Configuration and VLAN setup, STP, Ether-channel & link Aggregation on Cisco Switches
  • Comprehensive knowledge of Network Securities, ACL Configurations, Common Threats and modes of attacks such a DOS, DDos, Man-in-the-middle, etc
Servers & Hardware
  • Email Windows Server, hardware troubleshooting (motherboard, HDD, etc.).
  • Comprehensive knowledge of Wireless Fundamentals, 2.4GHZ and 5GHz band frequencies, Wireless Modulation, Multiplexing and 802.11 Standards. Wireless Controllers, and Access Points
  • Well understanding of Cloud Computing Fundamental (such as Iaas, Paas, and Saas), Server Virtualization such as Virtual Machines (VMware Workstation, Oracle Virtual Box)
  • Knowledge in hardware troubleshooting such as mother board, hard disk, processor, desktops, laptops, keyboard, mouse, Monitors. Peripherals printers, scanners, etc
Cloud Expertise
Intensive knowledge in Azure systems and AWS, covering practitioner-level understanding of key services, security, and architectural principles.
Azure System
Intra ID, AVD, and Administrator.
AWS Practitioner
Understanding of EC2, Lambda, S3, EBS, RDS, DynamoDB, VPC, Route 53.
AWS Security & Compliance
Shared responsibility model, security best practices.
AWS Architecture
Fundamental concepts for designing and deploying workloads.
Trainings and Seminars
Extensive training in AWS Solutions Architect, System Operations, Windows Server Automation, CCNA, Linux System Administration, and Cybersecurity.
AWS Solutions Architect & System Operations
CAMPF Cloud Mentorship Program (Mar 2024 - Present).
UDEMY AWS PRACTITIONER CLF COF2 2025
Deep understanding of cloud computing, IAM, EC2, S3, Databases, CloudFormation.
Nexus Windows Server 2019 Automation
Using Powershell (Aug 2023). Server deployment, AD administration, GPO, DHCP, DNS.
MNET IT Online Course CNNA 200-301
Fundamentals in networks, IP addressing, routing protocols, LAN, Cisco Switches, Cloud fundamentals.
MNET IT Linux System Administration
Completed March 2021.
Cyber Security 101 & Cloud Essentials
Globe University. Preventative techniques, AWS products, services, and solutions.
CCNA Routing and Switching Module 1 to 4
Experts Academy Makati (Dec 2016 - Mar 2017).
Educational Background
Bachelor of Science in Electronics and Communication Engineering from Bicol State College of Applied Sciences and Technology, 2014.
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